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On-Demand CRM and Case Tracking for Law Firms: Maximize Client Acquisition and Retention

On-Demand Client Matter Tracking with Salesforce.com from Force by Design. Traditionally, law firms have obtained the majority of their clients through personal connections and references. More progressive firms are taking advantage of new technology such as webinars, blogs, email blasts, and even YouTube to attract and maintain clients. How does your firm track all these [...]

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Multi-Select Picklists; The Pitfalls Revealed!

Beware the pitfalls of multi-select picklists (MSP) when designing or optimizing your salesforce.com database. The temptation is great to use MSPs, in so many places, I recommend fighting that temptation as much as is reasonable. Product Interest descriptions and products purchased by a client account are both fairly common uses for MSPs, in some cases [...]

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