Client Results
Force by Design’s consultants have worked with more than 1,000 clients. Force by Design client results:
- Salesforce implementations in less than 30 days.
- Many clients report a 100% ROI on Force by Design’s solutions within one year of implementation
- 400% lead conversion improvement
- 100% organizational adoption rate and an 80% user adoption rate.
- Reduction in the number of leads that go without contacted and fail to convert to sales.
- Transformed contact centers from a cost-center to a profit generating business unit.
Case Studies
Bay Area Community Resources
Industry: Nonprofit Organization
A San Francisco Bay Area-based nonprofit needing to improve their technology infrastructure found that a partnership with Force by Design grew their internal knowledge base and their service abilities.
“This was a challenging project that was handled by Force by Design with professionalism and the end result in mind.”
--Spencer Bolles, IT director for Bay Area Community Resources.
Callwave
Industry: Technology
CallWave, a global provider of unified applications for communication, had experienced significant growth over the last ten years through acquisition of a variety of companies and complementary technologies. A significant launch for the newly acquired communication service called FUZE was the catalyst that drove the decision to update their 10-year-old proprietary system used for Customer Care.
"The new system has really improved our customer satisfaction overall, and if we have any questions or need system modifications, we just give the guys at Force By Design a call, and they quickly fix our problem."
--Wendy Gonzalez, Customer Care Manager
Jewish Vocational Services
Industry: Non-Profit Organizations
Jewish Vocational Services of San Francisco handles growing demand for job placement services during recession.
"Thanks to our consolidated client database and reporting capabilities, we can easily understand the effort required for each client-- allowing our organization to improve placement outcomes and scale to meet the demand of these challenging economic times."
--Dina Plotkin, Director IT
People Organized to Win Employment Rights
Industry: Nonprofit Organizations
“Determining whether or not we deliver our members with programs and campaigns that address their priorities helps us become a more effective organization serving our community. We chose Salesforce CRM because it had a lot of flexibility that allowed us to customize the application to meet our own unique needs."
--Aspen Branch-Moore, Development and Finance Director
Physicians Recruitment Network
Industry: Professional Service Firm
“We had a lot of confidence in Force by Design and believed the expectations they were setting. A well packaged proposal that met our requirements really sold us on their experience doing the kind of work we needed done,”
-Reginald Jess, president of Physicians Recruitment Network
TriNet
Industry: Professional Services | Human Resources
TriNet, the nation’s largest private HR outsourcing firm, relies on Force by Design for their custom and complex Salesforce.com implementation.
“Jamie, our Force by Design consultant, truly understands our culture, requirements and the industry’s best practices, not only does she always educate us on the pros and cons of each solution, she knows our business well enough to deliver the right recommendation every time.”
-- Catalina Chan, Senior Manager, Field Systems and Operations
Michigan Economic Development Corporation
Industry: Economic Development
The state’s marketing arm for economic growth relies on Force by Design’s team of experts to transform its business applications group into a new cloud computing team.
-- Tilak Mohan, IT Director for the MEDC
Greene Wealth Management
Industry: LPL Wealth Management
A financial services company based in East Lansing, Michigan, improves its technology infrastructure and service abilities using salesforce.com and Force by Design.
-- Richard Greene, CFP, Founder of Greene Wealth Management
RealtyCom Partners
Industry: Telecommunication & Asset Management
Force by Design leverages declarative development on the Force.com platform for a telecommunications and asset management firm in the apartment industry.
-- Heather Christian, Project Manager at RealtyCom Partners
CHALK (Communities in Harmony Advocating for Kids and Learning)
Industry: Nonprofit Organizations
A nonprofit youth resource center in San Francisco relied on Force by Design to implement best-of-breed Salesforce tools to help centralize their data, allow for automated service information submission, and replace their former Microsoft-based system.
Read the Case Study
-- Ruth Barajas, Director of San Francisco Youth Employment and Development Programs for Bay Area Community Resources
Taxbrain – Petz Enterprises, Inc.
Industry: Financial Servives
Taxbrain utilized Force by Design's team of experts to help launch a new business line that linked a custom salesforce.com case management system with a website to manage complex professional services engagements, leveraging seamless cloud computing technology.
Read the Case Study
-- Shawn Cannon, Senior Marketing Manger of Petz Enterprises
