Implementation
Brand new to salesforce.com? Force by Design can assist you with an implementation and training program to ensure your organization is using the system successfully from the start. Did you know that 42% of CRM systems go completely unused after purchase? Force by Design’s clients have a 100% organization adoption rate and an 80% user adoption rate.
Getting Started
Getting started with Force by Design is easy. We have perfected the process to ensure your time with us is spent wisely for an easy implementation.
- To start, we will hold a complimentary one-hour consultation to better understand your organization’s business goals and objectives. To prepare you for this call, we will send you The Killer Config Prep Pack Email Series, described below, that will aid in the design and configuration of your project and our future conversations. View our Business Process brochure.
- After our first engagement together, we will better understand how to best implement Salesforce to suit your specific needs. This will include an in-depth strategy session. Force by Design brings a wealth of best practices to assist you in developing solid procedures.
- We will follow up with a project outline; agree upon the terms and time frame, then start to work for you.
Customer Portal Quick Start
Customers today expect 24/7 customer service. With Salesforce Self-Service Customer Portal, your customers can search for solutions, log new cases, and check, update, and close existing cases at any time of the day or night. They can also search through your knowledge base and previously resolved cases, and even browse or participate in customer-driven communities to find the self-service solutions they need, right when they need them.
Today’s most successful companies are leveraging the power of the web to better service their customers. Unfortunately the cost and complexity of implementing a customer portal has kept many service organizations from realizing the cost benefits and increased customer satisfaction that this solution can provide.
This is why Force by Design created the Customer Portal Quick Start. In just a few days, we can give companies large and small the ability to see what the web can do for their customers. Our certified consultants will work closely with your team to understand how customers are being serviced today and what improvements can be made when implementing a customer portal. Imagine the possibility of “Zero touch resolution”, online knowledge base, case creation and response “24/7″ all on the web with your company’s look and feel. Now that’s using the web for success!
Customer Service and Support
Force by Design is the leader in Service Cloud implementations. Some of our consultants have been using the Service Cloud since its inception in 2004. We have watched the evolution of the platform and have been there to push its limits at every stage. From improving efficiencies and decreasing staffing overhead to making a small service department look large, Force by Design can assist organizations of all sizes.
Call Center is in our DNA. One of our founders ran a 110 seat call center for a large telecommunications company and maintains a deep knowledge of how call centers work. The best practices he learned help us to achieve industry leading metrics has been passed along to all of our business consultants. With Force by Design, you can trust your customer service implementation with qualified consultants.
View our Service Cloud brochure.
Training Services
To better assist our clients we offer customized training and curriculum services. By this point we’ve intimately learned your business processes and custom fit Salesforce to suit your needs. From there, we will develop half or full day training sessions for your end users and managers. Larger clients will work with a Training Engineer to develop custom curriculum, slide decks, user guides, manuals, and can present the on-site training sessions. A hands-on approach to transitioning to a new CRM application makes change an easy and user-friendly option for your organization.
On-Going Consulting
Salesforce is a dynamic, constantly improving platform with three releases per year. Force by Design lives and breathes the platform, so we offer an ongoing consulting plan for those businesses who feel they may need any extra expertise in the months to come. Included is a quarterly release overview and health check where we will present the changes and enhancements that take place with each release and how they can improve your specific instance of salesforce.com.
Data Migration Services
Force by Design works with companies of all sizes; we have data services for small start-ups to Fortune 500 companies. Our data consulting experts assist your company by taking an in-depth, hands on approach to fully understanding your data needs. Our data services include migration from a legacy CRM or excel, de-duplication and cleansing services, and data augmentation to ensure accurate leads.
